Enrolment

Student Information

Refunds

All requests for refunds must be in writing. Refunds will not be given unless received (in writing) by the College office 14 days prior to the commencement of the course.

An administration fee ($16.50 inc GST) will be charged for all cancellations. The College reserves the right to alter its program as circumstances require.

If the College cancels a course you will receive a full refund as soon as possible, either by cheque or by credit to your credit card account.

If you miss out on a place because a course is full, you will be offered an alternative course, an advance booking for next term, or your fees returned to you in full. If you are not satisied with a course we will refund your tuition fees - please refer to the statement on 'course quality and suitability'.

No refunds will otherwise be given. WE CANNOT ACCEPT RESPONSIBILITY FOR CHANGES IN PERSONAL OR WORK CIRCUMSTANCES. The College does not accept "conditional enrolments" and will deal with the enrolled participant only.

A 'No Refunds Policy' applies to all online learning courses once you have been issued with your user name and passwords, whether you have accessed the system or not.

Transfers

Transfers are not possible after the second session of any course.

Transfers from one term to another are possible but not automatic upon written application to the College, and are subject to an administration fee ($11 incl GST).

Course Quality & Suitability

The College is confident that you will be pleased with your course and that it will be true to advertised title and description. Tutors are carefully selected, trained, skilled and suitably qualified and aware of the needs of participants. If there is a problem with your course you should raise it with the Tutor and/or Co-ordinator in the first instance. Experience is that most problems can be "fixed" in this way. If after raising your problem with the Tutor and/or Co-ordinator your problem is not solved, or if you do not feel comfortable doing so, then call the College office and discuss the matter with our friendly staff who can advise you and take steps to address the issue. We will refund your fees in full. All we ask is that you complete a detailed evaluation form to help us improve the course in future. An evaluation form can be obtained from the College office. We depend on your enrolment fee to run a course, and once a course has commenced we are committed to finishing it. Please refer also to the statement on Refunds.

Fees

Fees for each course accompany course details. Fees cover only tuition and course notes where appropriate. Any materials required are an additional cost. All course fees on this site include GST except where indicated by “GST Free”.

Concessions

Concessions are available to full Centrelink beneficiaries in receipt of one of the following:

Aged Pension
Carers Pension
Disability Support Pension (accompanying carer enrols free)
Sickness Benefits
Sole Parent Pension
Unemployment Benefits (Newstart/Jobstart Allowance)
Seniors Card holders (NSW & National)
Parenting Payment Allowance

Concessions are available to full Centrelink beneficiaries in receipt of Aged Pension, Carers Pension, Disability Support Pension (accompanying carer enrols free), Parenting Payment allowance,Sickness benefits, Sole Parent pension, Unemployment Benefits and to Seniors Card Holders (NSW and National Seniors). Concessions and claims for discounts can only be claimed at the time of enrolment by writing your concession number or claim reference on the enrolment form and signing in the space provided. Those claiming concessions will need to produce their concession card/document at the course upon request, or the full fee will become payable. Concessions are available on all courses except where "No Concession" appears in the description To work out your concession fee, take $30 off the published fee. Concessions are not available online. Companions of a person with a disability may enrol free of charge where that companion has enabled a person with a disability to participate in a course. The companion's full enrolment details will be required.

Membership

For a yearly fee of $5.50 (incl GST) you can become a member of the College, vote in College Council Elections and have a say in how the College is run.

Add $5.50 (incl GST) and tick the membership option on the enrolment form.

Membership may be taken out at any time and is for four terms.

Certificates

Certificates are issued at the request and discretion of the tutor and are subject to attendance (7 of 8 sessions or equivalent) and participation requirements.

A $11.00 (incl GST) fee is charged for replacement certificates; $22 (incl GST) if the course was completed more than 12 months ago.

Course Changes

If the College has to change the way a course is delivered (due to tutor illness, for example), the new arrangements will be negotiated.

The people in the course, the tutor and a College Co-ordinator shall take part in the negotiations in order to reach arrangements acceptable to all concerned.

Course Attendance

We are unable to accept enrolment of persons under 15 years of age.Children, relatives and friends are unable to be accommodated on College venues or in classrooms while participants are attending courses.

No smoking on school grounds.

Please switch off mobile phones while attending your course.

Receipts / Confirmation

A receipt/confirmation will be posted or emailed to you within three working days from the receipt of your enrolment.

If you have provided the College with your email address, you will receive confirmation by email only.

If you do not receive this confirmation within 3 or 4 days please contact the College office.

Final confirmation is your responsibility.

Duplicate receipts/confirmations are not issued.

Enrol now and avoid disappointment

Enrol early and avoid disappointment. Course numbers are limited and cannot be exceeded. The College office is attended daily to handle enquiries and to process enrolments.

All participants must be pre-registered before attending their selected course. Enrolments received after the Wednesday before term starts will be accepted subject to course availability. Registrations must be received at the College office by close of business, Friday before term starts.

Enrolments for Weekend courses or courses starting later in the term should be received at least one week before advertised start date.

Protecting your privacy

Information concerning participants, including information submitted on the enrolment form will be used by Macarthur Community College or other authorised organisations for the purposes of general participant administration, communication, state and national reporting, program monitoring and evaluation.

The information may be disclosed to the National Centre for Vocational Education and Research (NCVER). The provision of this information is necessary for both enrolment and re-enrolment. Information provided will be held securely and disposed of securely when no longer needed. You may access your personal information by contacting the College office on 9826 6455.

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