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Business and Work Skills » Personal Development

Assertiveness at Work NEW!!!

Course ID:
WL1227-16X
Price:
$120.00 (GST exempt)
Status:
Places are available.
Location:
Cartwright PS
Tutor:
Elizabeth Paine
Sessions:
1 session of 6.5 hours
Time:
9:30am-4:00pm
Starts:
Sunday, 18 February 2018
Finishes:
Sunday, 18 February 2018

***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. This program has been developed to help you approach people and situations using confident, co-operative and positive communication skills. Full outline on website. Bring $15 (payable to tutor) for workbook. No concession.

Agenda

Topics to be explored include:
. What is assertiveness
. Myths about assertiveness
. Your self-esteem and its impact on success
. What stops us being assertive
. The four styles of communication behaviours
. Common thought patterns and non-verbal messages of non-assertive people
. How to defuse difficult situations
. How to say no and give and receive criticism without fear
. How to deal assertively with criticism
. Responding to and dealing with disappointment
. Giving and receiving compliments

Tutor Profile:

Liz Paine is a people development specialist with an extensive history in coaching training and as an organisational development, human resource management and communication specialist. Although her experience in business management is vast and varied, Liz particularly loves her roles as workshop facilitator and leadership coach.

Liz’s says she gets the biggest buzz from tapping into the potential of others and helping her clients to achieve their career or business goals.

Liz began her career as a drama teacher and applies this creative background to her approach to training so her workshops are always full of interesting activities. Her enthusiasm for participatory style workshops plus her ability to ensure there are always successful outcomes for all participants make her a sought after management consultant, leadership coach and training facilitator.

Liz is equally at home working with young people beginning their career as she is with senior executive staff. Through her two companies: “Learning Insight” and “The Occasional Speaker”, Liz offers an extensive and diverse range of professional development programs focusing primarily around interpersonal communication, leadership, customer service and business communication.

Today Liz’s clients include industry associations, both large and small private enterprise, government departments, Industry Training Advisory Boards and private training providers. Liz has developed and delivered training programs for organisations such as The Marina Industries Association of NSW, The NSW Boating Industry Association, Marine Queensland, Toyota Motor Corporation, St Josephs Family Services, various city and regional Councils, The Skilled Group, The National Safety Council of Australia, Principals Associations and schools, National Parks and Wildlife, and international training colleges (and of course one of her particular favourites: Macarthur Community College) . to name just a few.

Materials

Bring lunch (tea/coffee available), pen and paper and $15 (payable to tutor) for workbook.

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