The Accidental Counsellor Course is designed for individuals who find themselves in a position of supporting someone experiencing stress or distress, but do not have formal qualifications or experience in counselling. Whether in personal or professional settings, people often possess technical or task-oriented skills but may lack the ability to provide emotional support. This course will equip participants with the knowledge and skills to manage difficult conversations, handle stress, and maintain boundaries while supporting others. Engaging content, including videos, audios, theories, and a 24-page workbook, will help you consolidate your learning and apply it practically.
What You Will Receive
A 24-page workbook filled with practical information and exercises to consolidate your key learnings.
Access to captivating videos, audios, and theories to enhance your understanding.
Learning Outcomes
Understand the role and limitations of an Accidental Counsellor.
Develop basic communication and active listening skills.
Learn to handle difficult conversations with compassion and empathy.
Recognise and manage common communication blockers.
Differentiate between aggressive, passive, and assertive behaviours.
Identify signs of deteriorating mental health and when to refer to professional support.
Understand the importance of personal and professional boundaries.
Formulate self-care strategies for both personal and professional well-being. No Concession.

Classes are organised into 4 terms each year, with speciality workshops running throughout the year.

Explore our exciting range of courses below

Agenda

Agenda: 9am-4:30pm
Session 1:
- What is/isn‘t counselling
- Personal characteristics of an Accidental Counsellor.
- What effects our response to others.
- Why we feel the way we do,
- Definitions of strong emotions.
- Not taking things personally.
- Different communication styles.
- Overview of listening skills.
- Understanding crisis.
Session 2:
- Communication barriers.
- Acknowledgement.
- Silence.
- Conflict.
- Summarising.
- Reframing.
- Stress, anxiety, well-being, suicide awareness.
- Healthy boundaries.
- Self care, mindfulness.
Session Breaks
M/Tea: 10:30am-10:45am
Lunch: 12:30pm-1pm
A/tea: 2:45pm-3pm

Materials

Bring morning tea and lunch, (tea and coffee available), pen and paper and wear comfortable clothing.