***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.

Great customer service is not just about solving problems. It is about building lasting relationships that keep customers coming back. This short online course will equip you with essential communication skills to create positive, engaging interactions with customers, no matter the situation.

You will learn how to:
Communicate with ... Read On

***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
The importance of nonverbal communication in business and in one's personal life cannot be underestimated. Your ability to interpret the non-verbal messages of customers and colleagues using positive non-verbal communication is the key to enhancing workplace relationships, influencing others, and improving social relationships.
The ... Read On

It's not what you say, it's how you say it (or write it).
Whether you communicate orally, or in writing, the way you express yourself will impact on the results you get. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language. In this course we'll explore how your communication style, and the actual words and phrases you use, impact on the message and the results you get.
You will learn simple techniques to rephrase your message to ... Read On

***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.

Executive Assistants (EAs), also sometimes called Personal Assistants (PAs), play key roles in an organisation because they assist one or more executives, such as high-level officials, the CEO, or the owner of a company.

This course has been designed for those looking to advance their career by securing a position as an EA/PA in ... Read On