» Business and Work Skills Courses » Customer Service
Do you have a passion to provide excellent customer service?
Our classes can take you from an absolute beginner to exploring your full potential.
So if you are near Fairfield, Liverpool, Campbelltown, Camden or Picton, we have a course for you.
Classes are organised into 4 terms each year, with speciality workshops running throughout the year.
Explore our exciting range of courses below
4 records found
Customer Service Excellence to Build Stronger Customer Relationships
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Great customer service is not just about solving problems. It is about building lasting relationships that keep customers coming back. This short online course will equip you with essential communication skills to create positive, engaging interactions with customers, no matter the situation.
You will learn how to:
Communicate with ...
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- Course ID:
- OL1CSE
- Price:
- $240.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
Mastering Non-verbal Communication at Work (online)
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
The importance of nonverbal communication in business and in one's personal life cannot be underestimated. Your ability to interpret the non-verbal messages of customers and colleagues using positive non-verbal communication is the key to enhancing workplace relationships, influencing others, and improving social relationships.
The ...
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- Course ID:
- OL1MNVCW
- Price:
- $170.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
The Executive Assistant (EA)/Personal Assistant (PA) - Progressing Into Management (Online)
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Executive Assistants (EAs), also sometimes called Personal Assistants (PAs), play key roles in an organisation because they assist one or more executives, such as high-level officials, the CEO, or the owner of a company.
This course has been designed for those looking to advance their career by securing a position as an EA/PA in ...
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- Course ID:
- OL1EAPA
- Price:
- $260.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
The Receptionist - Ambassador for First Impressions (Online)
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Customers form a lasting impression of an organisation within 30 seconds of their first encounter. The receptionist and frontline staff are the first point of contact for customers so the role of frontline staff is as much about public relations and customer service as it is about the products and services a business provides.
This ...
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- Course ID:
- OL1RFDS
- Price:
- $260.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
4 records found
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How about something completely different?
Assertiveness Skills (Online)
- Boost Your Confidence and Communication Skills!
Do you want to express yourself clearly, set boundaries, and gain respect both at work and in daily life? This online workshop will equip you with practical techniques to communicate with confidence, handle challenging situations, and strengthen your personal and professional relationships.
You will learn how to:
1. Speak up assertively without feeling guilty or aggressive
2. Build self-confidence and credibility in any situation
3. Use positive ... Read on
Still Life Painting - Beginners
- In this session we will be exploring different painting techniques useful to execute a still life painting. We will explore acrylic and oil paints and how they play out of a canvas. We will then produce a piece of art work which will be front and centre on our parlour wall. The workshop will be held in the highlands in my studio at my home. No Concession. Read on
Cluster 5 TAE40122 Certificate IV in Training and Assessment - eLearning and assessment
- This cluster addresses the skills and knowledge required to plan, organise and facilitate online learning and assess competence across various electronic applications and communication channels. It involves gathering evidence using both synchronous and asynchronous assessment methods, and making judgements on the outcomes of the online assessment using a range of devices and digital tools.
This skill set is for teachers, trainers and assessors and other practitioners who facilitate learning ... Read on
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