***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.

Being a good leader involves more than having the right skills and experience. It also means understanding your own emotions, recognising how your behaviour affects others, and responding constructively when things don‘t go to plan.

This practical course explores how emotional intelligence can help you become a more effective leader. You‘ll learn to recognise your emotional triggers, manage your reactions under pressure, understand different perspectives and respond constructively to challenging workplace situations. Through realistic examples and opportunities for reflection, you‘ll develop practical ways to communicate more effectively, address difficult behaviour, build stronger working relationships and create an environment where people feel comfortable speaking up.

Agenda

TOPICS INCLUDE:

1. What Is Emotional Intelligence?
2. Changing Your Mindset as a Leader
3. Recognising Your Emotions and Triggers
4. Managing Your Emotions Under Pressure
5. Understanding Other People
6. Using Emotional Intelligence Every Day

Tutor Profile:

Liz Paine is a people development specialist with an extensive history in coaching training and as an organisational development, human resource management and communication specialist. Although her experience in business management is vast and varied, Liz particularly loves her roles as workshop facilitator and leadership coach.

Liz‘s says she gets the biggest buzz from tapping into the potential of others and helping her clients to achieve their career or business goals.

Liz began her career as a drama teacher and applies this creative background to her approach to training so her workshops are always full of interesting activities. Her enthusiasm for participatory style workshops plus her ability to ensure there are always successful outcomes for all participants make her a sought after management consultant, leadership coach and training facilitator.

Liz is equally at home working with young people beginning their career as she is with senior executive staff. Through her two companies: “Learning Insight“ and “The Occasional Speaker“, Liz offers an extensive and diverse range of professional development programs focusing primarily around interpersonal communication, leadership, customer service and business communication.

Today Liz‘s clients include industry associations, both large and small private enterprise, government departments, Industry Training Advisory Boards and private training providers. Liz has developed and delivered training programs for organisations such as The Marina Industries Association of NSW, The NSW Boating Industry Association, Marine Queensland, Toyota Motor Corporation, St Josephs Family Services, various city and regional Councils, The Skilled Group, The National Safety Council of Australia, Principals Associations and schools, National Parks and Wildlife, and international training colleges (and of course one of her particular favourites: Macarthur Community College) . to name just a few.

Materials

Computer with internet access. The tutor, Liz Paine will contact you by email once she is notified of your enrolment.

Venue

This course is conducted online.