*** NSW Government Subsidised places available for qualifying applicants. Please contact College office for more information.
Please refer to the Learner Information Pack located at http://www.macarthurcc.com.au/Reports/lip.pdf

This Nationally Recognised Training (NRT) course provides you with the theoretical and practical skills and knowledge to work in a range of business environments. You can select from four skills specialisations: Customer Engagement, Business Administration, Medical Administration and Records and Information Management. The qualification includes core units that address foundation or employability skills to function in a business environment and electives, which are aligned with the four specialisation streams. A full list of units is available on the College website.

This course is completed via an online learning platform, which is accessed through the internet 24/7 in the comfort of your own home or workplace. You will manage your learning with the support of your tutor. You have a maximum of 3 months from time of enrolment to complete an individual unit of competency.

The course may be completed as a full qualification or as individual units. You can undertake this qualification unit by unit and pay as you go. There are 13 units of competency required to complete this qualification. We will register you in the online learning system and collect each subsequent unit fee immediately prior to our tutor logging you on to the system with your username and password. The unit fee is the published fee divided by the number of units, rounded up to the next whole dollar.

To complete your qualification, you will need access to a real workplace or replicated workplace. Most assessment activities require a safe environment in a typical general office administration field of work and include access to office equipment and resources, workplace policies and procedures and other documentation, interaction with others, customers and staff. Please contact the College office before enrolling if you do not have access to a paid or voluntary work placement to satisfy these requirements.

To enquire further and/or enrol in this online course please contact the College office on 8080 2121 between the hours of 9am-5pm Monday to Friday. No concession.

Macarthur Community College Inc RTO Code: 6860

Agenda

BSB30120 - Certificate III in Business (Customer Engagement)

Core units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective group B
BSBSTR301 Contribute to continuous improvement

Elective group C
BSBXTW301 Work in a team

Elective group D
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties
SIRXCEG005 Maintain business to business relationships
BSBOPS304 Deliver and monitor a service to customers
SIRXPDK001 Advise on products and services

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BSB30120 - Certificate III in Business (Business Administration)

Core units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective group A
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations

Elective group B
BSBSTR301 Contribute to continuous improvement

Elective group C
BSBXTW301 Work in a team

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BSB30120 - Certificate III in Business (Medical Administration)

Core units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective group B
BSBSTR301 Contribute to continuous improvement

Elective group C
BSBXTW301 Work in a team

Electives group F
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED304 Assist in controlling stocks and supplies
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

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BSB30120 - Certificate III in Business (Records and Information Management)

Core units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective group B
BSBSTR301 Contribute to continuous improvement

Elective group D
BSBOPS305 Process customer complaints
BSBOPS304 Deliver and monitor a service to customers

Elective group G
BSBINS302 Organise workplace information
BSBINS303 Use knowledge management systems
BSBINS307 Retrieve information from records
BSBINS309 Maintain business records

Materials

This course is completed via the Catapult online learning platform, which is accessed through the internet 24/7 in the comfort of your own home or workplace. You will manage your learning with the support of your tutor. You have a maximum of 3 months from time of enrolment to complete an individual unit of competency.

Please ensure you have an email address in order to undertake this course.

Once you have enrolled, you will be contacted typically within 2 working days and issued with a user name and password. You will need to advise the College of your email address before this can be issued in order to complete your work online.

Since 1/1/15 anyone undertaking accredited training must have a USI (Unique Student Identifier). The College will require you to apply for one before it can issue any Qualifications or Statements of Attainment.

Go to www.usi.gov.au and apply for one now. It will only take 5-10 minutes - you just enter your personal details with one form of ID (e.g. Driver‘s licence, Medicare card, passport, etc). Alternatively you can give the College permission to apply for one for you.

Please contact the College office on 8080 2121 if more information is required.

Venue

This course is conducted online with trainer support and work placement with trainer workplace visits.