***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.

Executive Assistants (EAs), also sometimes called Personal Assistants (PAs), play key roles in an organisation because they assist one or more executives, such as high-level officials, the CEO, or the owner of a company.

This course has been designed for those looking to advance their career by securing a position as an EA/PA in business administration and management. It focuses on fine-tuning the personal qualities and organisational skills that are in demand. You‘ll be introduced to the skills required to secure an interesting and diverse role as an Executive Assistant.

Interested in a career as a PA/EA? Check out these other course outlines which have been developed to complement this course: Customer Service Excellence, Assert Yourself! Microsoft Office, Effective Business Writing and Minute Taking Skills.

This course is conducted online with opportunities to access one-to-one support from the tutor. Enrol anytime. No concession.

Agenda

Topics

* How times change - the evolution of the Executive Assistant
* The role of the Executive Assistant in today‘s business world
* Do you have what it takes to progress into management? - Skills and qualities in demand
* Maintaining your professional image
* Fine tuning your interpersonal skills
* The Assertive You! - Displaying self-confidence
* Your voice and speech
* Non-verbal communication
* Business skills
* Understanding customers and customer service
* Handling confidential and sensitive information
* Professional telephone skills
* Documents management and security
* Essential software applications
* Time management, efficiency and effectiveness
* Managing appointments and schedules
* Email and netiquette
* Supervision and delegation skills
* Events management
* Managing travel arrangements
* Organising conferences and meetings
* Project management

* Preparing for the job interview.


Tutor Profile:

Liz Paine is a people development specialist with an extensive history in coaching training and as an organisational development, human resource management and communication specialist. Although her experience in business management is vast and varied, Liz particularly loves her roles as workshop facilitator and leadership coach.

Liz‘s says she gets the biggest buzz from tapping into the potential of others and helping her clients to achieve their career or business goals.

Liz began her career as a drama teacher and applies this creative background to her approach to training so her workshops are always full of interesting activities. Her enthusiasm for participatory style workshops plus her ability to ensure there are always successful outcomes for all participants make her a sought after management consultant, leadership coach and training facilitator.

Liz is equally at home working with young people beginning their career as she is with senior executive staff. Through her two companies: “Learning Insight“ and “The Occasional Speaker“, Liz offers an extensive and diverse range of professional development programs focusing primarily around interpersonal communication, leadership, customer service and business communication.

Today Liz‘s clients include industry associations, both large and small private enterprise, government departments, Industry Training Advisory Boards and private training providers. Liz has developed and delivered training programs for organisations such as The Marina Industries Association of NSW, The NSW Boating Industry Association, Marine Queensland, Toyota Motor Corporation, St Josephs Family Services, various city and regional Councils, The Skilled Group, The National Safety Council of Australia, Principals Associations and schools, National Parks and Wildlife, and international training colleges (and of course one of her particular favourites: Macarthur Community College) . to name just a few.

Materials

Computer with internet access. The tutor, Liz Paine will contact you by email once she is notified of your enrolment.

Venue

This course is conducted online.