***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
The importance of nonverbal communication in business and in one‘s personal life cannot be underestimated. Your ability to interpret the non-verbal messages of customers and colleagues using positive non-verbal communication is the key to enhancing workplace relationships, influencing others, and improving social relationships. The study of non-verbal communication is much more than reading body language. In this course we‘ll introduce you to the components of non-verbal communication; demonstrate how to recognise the non-verbal messages of colleagues and customers; and show you how to adjust your own non-verbal communication to enhance positive and confident communication. No Concession.

Agenda

Topics include:- The key elements of non-verbal communication
- Communicating confidence, authority and credibility through your positive body language
- Posture
- Gesture
- Decoding the language of feet
- Facial expression and emotion
- Reading the eyes
- Proxemics (Personal distance) and territory
- Haptics (Touch)
- Olfactics (Smell)
- Chronemics (Time)
- Paralanguage
- Appearance, clothing, artifacts and colour
- When body language and words contradict
- Appreciating cultural differences in non-verbal communication

Target audience:
Leaders and managers
Job seekers
Anyone with ambition who wants to improve or enhance their communication skills.

Tutor Profile:

Liz Paine is a people development specialist with an extensive history in coaching training and as an organisational development, human resource management and communication specialist. Although her experience in business management is vast and varied, Liz particularly loves her roles as workshop facilitator and leadership coach.

Liz‘s says she gets the biggest buzz from tapping into the potential of others and helping her clients to achieve their career or business goals.

Liz began her career as a drama teacher and applies this creative background to her approach to training so her workshops are always full of interesting activities. Her enthusiasm for participatory style workshops plus her ability to ensure there are always successful outcomes for all participants make her a sought after management consultant, leadership coach and training facilitator.

Liz is equally at home working with young people beginning their career as she is with senior executive staff. Through her two companies: “Learning Insight“ and “The Occasional Speaker“, Liz offers an extensive and diverse range of professional development programs focusing primarily around interpersonal communication, leadership, customer service and business communication.

Today Liz‘s clients include industry associations, both large and small private enterprise, government departments, Industry Training Advisory Boards and private training providers. Liz has developed and delivered training programs for organisations such as The Marina Industries Association of NSW, The NSW Boating Industry Association, Marine Queensland, Toyota Motor Corporation, St Josephs Family Services, various city and regional Councils, The Skilled Group, The National Safety Council of Australia, Principals Associations and schools, National Parks and Wildlife, and international training colleges (and of course one of her particular favourites: Macarthur Community College) . to name just a few.

Materials

Computer with internet access. The tutor, Liz Paine will contact you by email once she is notified of your enrolment.

Venue

This course is conducted online using Zoom.