
» Business and Work Skills Courses » Office and Reception Skills
Do you have an interest in improving your front office skills?
At Macarthur you can learn the key communication skills and techniques required of professional frontline staff.
Our classes can take you from an absolute beginner to exploring your full potential.
So if you are near Fairfield, Liverpool, Campbelltown, Camden or Picton, we have a course for you.

Classes are organised into 4 terms each year, with speciality workshops running throughout the year.
Explore our exciting range of courses below
7 records found
Brush up on Punctuation (Online)
Brush Up on Punctuation and Write with Clarity and Confidence!
Whether you are writing for work, study, or personal projects, using punctuation correctly makes your writing clearer, more professional, and easier to read. This course is your chance to refresh your skills and master the rules of punctuation with ease!
You will be guided step by step, from the basics to the trickier punctuation marks that often trip people up.
Perfect for professionals, students, or anyone who wants to polish ...
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- Course ID:
- OL4BUOP
- Price:
- $95.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
Computer Accounting - MYOB & Payroll - Beginners
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
You must have a basic knowledge of manual bookkeeping and computer keyboard skills before enrolling in this course which is for beginners who want to learn the basic operations of MYOB. Content will include: Use of full features in the 'Sales', 'Purchases', 'Banking' and main features in the 'Card file' areas of the Command Centre, ...
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- Course ID:
- WL4010-12
- Price:
- $530.00 (GST exempt)
- Status:
- Places are available.
- Location:
- 403 Hume Highway Liverpool
- Tutor:
- Fernando Da Costa
- Sessions:
- 2 sessions of 8 hours
- Time:
- 9:00am-5:00pm
- Starts:
- Sunday, 26 October 2025
- Finishes:
- Sunday, 02 November 2025
Computers - Microsoft Office for Beginners - Weekend
***NSW Government Subsidised places available for qualifying applicants. There is also funding available for small business owners/employees if the business has less than 20 employees or a turnover of less than $2M/year. Please contact College office for more information.
Does everyone in the family know computers except you? Do the children know more than you do? If this sounds familiar or if you don't know how to turn on a computer then this comprehensive course is for you. It will include ...
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- Course ID:
- WC4852-10
- Price:
- $358.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Campbelltown HS
- Tutor:
- Dannii Hudec
- Sessions:
- 2 sessions of 8 hours
- Time:
- 9:00am-5:00pm
- Starts:
- Saturday, 08 November 2025
- Finishes:
- Saturday, 15 November 2025
Customer Service Excellence to Build Stronger Customer Relationships
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Great customer service is not just about solving problems. It is about building lasting relationships that keep customers coming back. This short online course will equip you with essential communication skills to create positive, engaging interactions with customers, no matter the situation.
You will learn how to:
Communicate with ...
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- Course ID:
- OL4CSE
- Price:
- $240.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
Positive Language for Positive Results (Online)
It's not what you say, it's how you say it (or write it).
Whether you communicate orally, or in writing, the way you express yourself will impact on the results you get. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language. In this course we'll explore how your communication style, and the actual words and phrases you use, impact on the message and the results you get.
You will learn simple techniques to rephrase your message to ...
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- Course ID:
- OL4PLPR
- Price:
- $170.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
The Executive Assistant (EA)/Personal Assistant (PA) - Progressing Into Management
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Executive Assistants (EAs), also sometimes called Personal Assistants (PAs), play key roles in an organisation because they assist one or more executives, such as high-level officials, the CEO, or the owner of a company.
This course has been designed for those looking to advance their career by securing a position as an EA/PA in ...
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- Course ID:
- OL4EAPA
- Price:
- $260.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
The Receptionist: Ambassador for First Impressions (Online)
***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
Customers form a lasting impression of an organisation within 30 seconds of their first encounter. The receptionist and frontline staff are the first point of contact for customers so the role of frontline staff is as much about public relations and customer service as it is about the products and services a business provides.
This ...
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- Course ID:
- OL4RFDS
- Price:
- $250.00 (GST exempt)
- Status:
- Places are available.
- Location:
- Online
- Tutor:
- Elizabeth Paine
- Sessions:
- To be advised
- Time:
- Flexible: See Description
- Starts:
- Flexible: See Description
- Finishes:
- Flexible: See Description
7 records found
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Build Your Self-esteem and Confidence (Online)
- Unlock Your True Potential!
How you see yourself shapes how others see and respond to you. If you often feel overlooked or doubt your abilities, you might be sending signals that hold you back from success.
This course is designed to help you recognize and overcome self-limiting beliefs, break free from doubt, and develop the confidence to step forward in both your personal and professional life. You will learn practical techniques to build self-esteem, communicate assertively, and create new ... Read on
First Aid - Senior Refresher/Update
- ***NSW Government Subsidised places may be available for qualifying applicants. Please see page 30 of the brochure or contact College office for more information.
The refresher/update course for HLTAID011 Provide first aid is nationally recognised.
Upon successful completion of the course, participants will receive a nationally recognised statement of attainment for the following units of competency:
- HLTAID009 - Provide cardiopulmonary resuscitation
- HLTAID010 - Provide basic emergency ... Read on
Cheesemaking
- Do you love cheese? Have you ever wondered how you make it? Have you ever considered making it at home, using equipment you already own? This course might be for you if you answered yes to some or all of these questions! This course will take you on a deep dive into the cheese-making process, where you will learn about the physical and chemical changes that take place in the milk to turn it into cheese. You will learn about the equipment and ingredients needed to make it and the steps to create ... Read on

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